Sergey Gazizov
Project Management · Business Transformation · Operations
PMP-certified leader with 20+ years driving large-scale business transformation, retail operations, and cross-functional teams across Russia and the US.
Project Management · Business Transformation · Operations
PMP-certified leader with 20+ years driving large-scale business transformation, retail operations, and cross-functional teams across Russia and the US.
About
PMP-certified Project Manager and business transformation leader with 20+ years of experience across retail, financial services, and technology. Proven success establishing PMOs, leading cross-functional teams of thousands, and delivering data-driven outcomes at scale — from 2,800-store retail networks to 3M-client financial platforms. Holder of a Master's degree in Management & Economics from Petersburg State Polytechnic University.
Impact
Experience
Aug 2025 — Present
Stress Free Auto Care · San Francisco Bay Area
Joined to bring expertise in customer service, business scaling, and operational structure to a company working to disrupt the U.S. automotive repair market with technology, AI, and a strong customer focus. Boosted monthly sales by 142% within 6 months, with 68% car count growth and 44% ARO growth. Increased the shop's gross profit by 182%, resulting in consistently positive four-wall EBITDA.
Sep 2022 — Aug 2025
Starbucks · Berkeley, CA
Advanced from Barista to Store Manager in 13 months. Grew store sales from 69% to 116% of target over four quarters (18.5% YoY growth). Led a full store turnaround — improved customer service score from 7 to 50, taking the location from last to first in the district within two months. Reduced annual turnover from 100%+ to under 30%. Volunteered as PM Community coordinator, organizing events for 1,600+ Starbucks project managers.
Jan 2020 — Jul 2022
First Client Bureau · Moscow, Russia
Established a cross-functional PMO for Russia's top collection and refinancing agency (3M+ clients). Drove 50% YoY revenue growth and restored the company to profitability after three years of losses. Enhanced the customer journey through AI-driven decision nodes — increasing contacted clients by 41% and paying clients by 57%.
Feb 2016 — Nov 2019
Renaissance Credit Bank · Moscow, Russia
Led direct sales operations for one of Russia's leading retail banks. Improved staff planning, training, and motivation, increasing sales per employee by 24%. Introduced Agile/SCRUM methodology to non-IT teams, establishing daily stand-ups, sprint planning, and retrospectives.
Jun 2012 — Jan 2016
MTS · Moscow, Russia
Managed Russia's largest telecom retail network — 2,800 shops, 16,000 employees across 900 cities. Delivered +20% like-for-like sales growth, reduced unprofitable stores from ~40% to under 5%, and cut total rental costs by 5%. Reduced monthly employee turnover from 6.5% to 4.5% through a redesigned bonus system.
Feb 2010 — Jun 2012
TUI Russia & CIS · Moscow, Russia
Led retail operations for Russia and CIS at one of the world's largest travel companies, serving 20M+ clients annually worldwide.
Oct 2002 — May 2009
Svyaznoy · Moscow, Russia
Built and managed regional operations for Russia's largest high-tech retail chain with 2,600+ stores — the foundation of a career in large-scale retail leadership.
Get in Touch
Available for project management, business transformation, and operations leadership roles. Let's connect and explore how I can help your organization grow.